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Shipping

Canada Post聽rolling strike updates can be found here.聽The Canadian Union of Postal Workers (CUPW) started rotating strikes Monday October 22, 2018. The rotating strikes are expected to last 24 hours in each designated area. In those areas, mail and parcels will not be delivered or picked on their designated day. Canada Post continues to operate across Canada and聽accepting and delivering mail and parcels in all other locations. Canada Post聽remains committed to arriving at a negotiated settlement with CUPW, while making every effort to minimize the impact of any disruption on the customers they serve.

GENERAL INFORMATION

LOCAL PICK UP Available聽by appointment in Manotick, Ontario, Canada; Ottawa鈥檚 historic waterfront village. Email will follow to arrange an appointment time when your order is ready for pick up. If you do not receive an email within 1-3 business days please check your junk mail or聽contact us to arrange a pick up time.聽

DAMAGED PARCELS Your order will always be packaged with care. Please open with care. We do not recommended opening with sharp objects.聽Gentle Nest聽cannot be held responsible for damage聽incurred from聽opening聽your parcel. If you received your parcel damaged and your parcel was shipped expedited, you are insured for up to $100 (or more if requested/paid by customer). Please contact us with a description plus images of the problem and we will open a ticket with Canada Post to investigate.聽

INCORRECT/INCOMPLETE ADDRESS聽Please always check if you entered the correct and complete shipping address. Once a parcel has been shipped we cannot alter the shipping address. Customers are responsible for all shipping fees if a parcel is undeliverable due to an incorrect or incomplete shipping address and the error did not occur on our side.

GREEN EFFORTS Whenever possible we ship in recycled boxes/packaging in an聽effort to reduce our聽environmental impact. All receipts are electronic, we do not print a paper copy to ship with your order.聽

PROCESSING TIME Your order will聽most often be shipped the same day or within 3 business days. You聽will be notified聽via email once your order has shipped. We ship via Canada Post. Gentle Nest聽cannot be held responsible for postal delays beyond the estimated delivery times given.聽Orders ship once complete. Any order containing a special order or pre-order or out-of-stock item will be held until the item is in stock and everything can be shipped together. If you wish to receive an in-stock item right away, please order separately.聽

PRICING All shipping prices are in Canadian dollars. Any taxes/customs/brokerage fees on all United States orders and returns are the sole responsibility of the purchaser.聽

THANK YOU! 聽馃挆 Thank you for shopping small, you are making a聽BIG difference!聽

CANADA

LETTER Does not include tracking or insurance.聽Please contact us before selecting this option to ensure your order qualifies. Orders must be light weight (less than 500g) and flat (less than 2cm). Packaging may be removed to make items fit rendering them non-returnable. Orders may聽be vacuum sealed to maximize this option for you. Orders that do not qualify will be billed via PayPal for balance of flat rate shipping.
  • $5
  • Projected arrival from ship date:聽
    • Regional up to 2 business days
    • Provincial up to 3 business days
    • National up to 4 business days
    • Northern and remote areas up to 8 business days.
EXPEDITED Includes聽tracking and up to $100 insurance.聽If you would like additional insurance please contact Gentle Nest for a custom quote.聽Flat rates are calculated at 10% of complimentary聽shipping minimum for each province. Complimentary聽Shipping option is calculated after discounts and before taxes. Remote or over-sized/heavy (5 kg +) orders may incur additional charges. You will be invoiced via PayPal with the cost of additional shipping before your order is shipped. Oversize and remote shipping surcharges will still apply to orders that otherwise qualify for complimentary聽shipping.聽The following areas are deemed remote by Canada Post.聽Rates are based on distance travelled from Gentle Nest:
  • ON, QC
    • $10 or complimentary聽for orders $100 or more.
    • Projected arrival聽up to 3 business days from ship date.
    • MN, NB
      • $12 or complimentary for orders聽$120 or more.
      • Projected arrival up to 7 business days from ship date.
      • SK, NS
        • $13 or complimentary for orders聽$130 or more.
        • Projected arrival up to 7 business days from ship date.
        • AB, PE
          • $14 or complimentary for orders聽$140 or more
          • Projected arrival up to 7 business days from ship date.
          • BC, NT, YT, NL
            • $15 or complimentary for orders $150 or more.
            • Projected arrival up to 7 business days from ship date.
            • NU
              • $25.00 or complimentary for orders聽$250 or more.
              • Projected arrival up to 7 business days from ship date.

            USA

            SMALL PACKET Does not include tracking or insurance.聽Please contact us before selecting this option to ensure your order qualifies. Orders must be light weight (less than 1聽kg). Orders that do not qualify will be billed via PayPal for balance of flat rate shipping. 聽
            • $10
            • Projected arrival up to聽8 business days聽from ship date.
            EXPEDITED Includes聽tracking and up to $100 insurance. If you would like additional insurance please contact Gentle Nest for a custom quote. Flat rate is calculated at 10% of complimentary聽shipping minimum. Complimentary聽Shipping option is calculated after discounts and before taxes. Remote or over-sized/heavy (5 kg +) orders may incur additional charges. You will be invoiced via PayPal with the cost of additional shipping before your order is shipped. Oversize and remote shipping surcharges will still apply to orders that otherwise qualify for complimentary聽shipping.聽The following areas are deemed remote by Canada Post.
            • $20 or complimentary for orders聽$200 more
            • Projected arrival up to聽7 business days from ship date.